Tenant FAQs
Welcome! Below are answers to common questions for current residents and applicants. If you don’t see what you need, please contact us through the Contact page.
Rent Payments
How do I pay rent online?
Use the Pay Rent page on this website. After clicking the button, you’ll be redirected to our payment portal (PayLease/Zego) to submit payment.
When is rent due?
Rent due dates and any late-fee policies are defined in your lease. If you have questions about your due date, contact our office.
Can I pay by ACH or debit/credit card?
Payment options depend on what is available in the payment portal for your account. Log in to the portal to view available methods and any processing fees.
I forgot my portal login—what do I do?
Use the password reset options in the payment portal. If you still can’t access your account, contact portal support or our office for guidance.
Maintenance & Repairs
How do I submit a maintenance request?
Submit your request using the maintenance request option provided in your lease instructions or contact our office. Provide as much detail as possible (address/community, issue, photos if helpful, and the best time to access).
What is considered an emergency maintenance issue?
Examples may include: active water leaks, no air conditioning during extreme heat, electrical hazards, sewage backups, or anything that presents immediate risk to people or property. If you believe you have an emergency, follow the emergency contact instructions in your lease.
Can I do my own repairs or hire someone?
Please do not attempt repairs or hire vendors without written approval. Unauthorized repairs or modifications can create safety issues and may violate lease terms.
Move-In / Move-Out
What do I need for move-in?
Typical requirements include a signed lease, paid deposits/fees as applicable, and utility setup. Your specific move-in checklist will be provided during leasing.
How do I give notice to move out?
Notice requirements and timelines are defined in your lease. Submit notice in writing as instructed in your lease documentation.
What should I do to prepare for move-out?
Clean the unit, remove all personal items, return keys as instructed, and follow the move-out checklist provided by management. Normal wear and tear is different from damage; your lease provides details.
Utilities, Parking, and Community Guidelines
Which utilities am I responsible for?
Utility responsibility varies by property. Your lease will specify what you pay directly (electric, water, etc.) and what may be included.
Is renter’s insurance required?
If renter’s insurance is required, it will be stated in your lease. Even when not required, it’s strongly recommended to protect personal belongings.
What are the rules for parking?
Parking rules vary by property. Please follow posted signage and any rules in your lease or community guidelines.
Pets
Are pets allowed?
Pet policies vary by property. If pets are permitted, your lease and/or listing will outline fees, monthly pet rent (if applicable), limits, and any breed restrictions.
Do I need to register my pet?
If the property requires pet registration or documentation, we’ll provide those instructions during leasing.
Applications & Leasing
How do I apply?
Use the Lease Application page on this website.
What documents will I need?
Often requested: government ID, proof of income/employment, rental history, and any additional documents requested during the screening process.
How long does screening take?
Timing varies depending on verification needs. We’ll contact you if additional information is needed.
Still Need Help?
If you have a question not covered here, contact us via the Contact page. If you’re experiencing an accessibility issue on our website, please use the Contact form or call (352) 338-1000.